When we will generally refund
Contact us within seven days of purchase if any of the following applies:
- You made a duplicate or clearly accidental purchase.
- Payment succeeded but the entitlement could not be issued or redeemed.
- A technical failure in Gold Standard Analysis prevented the paid comparison from completing or prevented a report from being produced.
- A refund or other remedy is required by applicable law.
After successful use
After Gold Standard Analysis successfully produces a report for the authorized file pair, the purchase is generally final because the paid software access has been delivered and used. We do not generally refund solely because the report contains fewer changes than expected, because the documents are identical, or because you later decide you did not need the comparison.
If the product malfunctioned, materially failed to perform as described, or applicable law provides a remedy, the “generally final” rule does not eliminate those rights.
How to request a refund
Email goldstandardappliancellc@gmail.com with enough information to identify the purchase, such as the email used at checkout, approximate purchase date, and amount. Do not send a full card number, card security code, or other sensitive payment credentials.
How refunds are issued
Approved refunds are returned through the original payment method using Stripe. The time it takes for the credit to appear is controlled by the payment network or financial institution after the refund is submitted.
Disputes and chargebacks
Please contact us first when possible so we can investigate a failed purchase or access issue. This does not waive any right you may have to dispute a charge with your card issuer.